FIDATORQ CUSTOMER CARE
Returns and refunds
Conditions for cross-border orders delivered to Singapore.
Updated: 26 October 2026
No change-of-mind returns
Because orders are shipped internationally from China, returns are not accepted for change of mind, choosing an unsuitable item or no longer wanting the product. Check specifications and compatibility before ordering.
Quality or delivery problems
Contact support for a manufacturing defect, transit damage, missing parts or an incorrect item. Provide the order number, SKU, photos, video and any requested test information.
Approval before return
Do not send a product back until written approval, an RMA reference and the correct return instructions are issued. Unauthorized parcels may be rejected.
Mandatory consumer rights
This policy does not exclude consumer rights that cannot lawfully be excluded in Singapore. Mandatory legal rights prevail if there is a conflict.
Questions
Contact support for help with an order or policy question for Singapore. Email support.